Despite global tech businesses laying off almost 150,000 workers in 2022, jobs still continued to grow. To enhance your cybersecurity skills, jump into the University of Maryland’s Cybersecurity for Everyone. IT professionals use their knowledge of computer systems and networks to ensure that organizations and their employees can work as efficiently as possible. Explore, build, and hone the skills you’ll need as an IT professional through these top-rated courses on Coursera.
- This information is then used to speed up processes in the future, allowing the department to work with more customers.
- IT helps desks also require technicians to have a number of skills.
- Whether you want to stay at the help desk or move on to a new role, you will need to develop all these characteristics.
- Worldwide IT spending is expected to total $5 trillion in 2024, an increase of 6.8% from 2023, according to the latest forecast by Gartner, Inc.
- We have already covered hundreds of topics regarding finding a career.
Help desk engineers and desk support technicians both require similar skills like “troubleshoot,” “help-desk support,” and “technical support” to carry out their responsibilities. The Help Desk or Service Desk Support role is often considered an entry-level job. Oftentimes, those hired for support roles, like customer service representatives, have no prior experience in the exact field. They may have experience in a customer relations role and are then trained to handle inquiries regarding the employer’s specific products.
Prepare for a career in IT
Overall, IT help desk technicians can easily be confused with service desk workers, call center representatives, IT support workers, and so on. And, to be fair, they all do have similar tasks and responsibilities within the team. Working in cybersecurity means protecting computer systems, devices, and sensitive information from malware, unauthorized access, damage, and data breaches.
Despite not knowing every question you’ll be asked, practicing for your interview can increase your confidence. If you have a specific company in mind, you can also use Glassdoor to search for that company and view interview questions submitted by people who have undergone the recruitment process. When drafting your resume, remember that employers sometimes use applicant tracking systems (ATS). These systems use filters to identify specific keywords, making it easier to process applications quickly. Your resume is more likely to be seen if the language describing your skills matches the keywords employers use.
Prerequisites of the Certified Helpdesk Support Technician Training Course
Gartner uses primary research techniques, complemented by secondary research sources, to build a comprehensive database of market size data on which to base its forecast. Senior infrastructure engineers average a higher salary than the annual salary of help desk engineers. Sometimes, a worker may even be put on a customer quota, having to help a certain amount of customers during a shift. Share help desk engineer what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course. It might be easy to assume that working in information technology (IT) means working in a tech office in a big city. Burning Glass Technologies found that over 90 percent of IT skills and jobs are housed outside of the tech sector in the US.
- For example, some job platforms include employee reviews that can give you an idea of what it’s like to work for a given company.
- If you don’t need a degree to get a job, then it may be a waste of your time and money.
- Direct customers to self-service solutions like Q&A, forums, and video.
Multitasking involves prioritizing your responsibilities and focusing intently on the task at hand without getting distracted. For example, the technician may be speaking with an individual who will lose a major sale if their issue is not quickly tended to. The single source regulatory framework will now offer a range of flexible approaches to pricing contracts. Worldwide IT spending is expected to total $5 trillion in 2024, an increase of 6.8% from 2023, according to the latest forecast by Gartner, Inc. While generative AI (GenAI) had significant hype in 2023, it will not significantly change the growth of IT spending in the near-term.
Data
If you want to develop the qualities mentioned above more quickly, there are a couple of help desk skills you’ll need to learn first. To become more patient, remember that your end users are not as technically skilled as you are. Growing in your willingness to learn will help you move beyond the help desk if that is your goal. It will also allow you to sharpen your help desk skills to better serve end users. It can be a negative environment as technicians are constantly bombarded with questions and problems. IT Services Becomes Largest Segment of IT Spending in IT services will continue to see an increase in growth in 2024, becoming the largest segment of IT spending for the first time.
Interestingly enough, desk support technicians earn the most pay in the technology industry with an average salary of $50,316. Whereas help desk engineers have higher pay in the finance industry, with an average salary of $67,498. Entry-level help desk jobs can be an excellent way to enter the tech industry without experience. Help desk technicians are the first point of contact for anyone needing assistance with technical issues, from customers to fellow employees. If you enjoy working with people and technology, a help desk job could be a great fit for you. A senior infrastructure engineer specializes in designing and developing systems and infrastructures based on client preferences and industry standards.
Once you have a clear understanding of the correlating program, your record-keeping skills will be adept. As we’ve noted, the IT Help Desk worker needs to be able to communicate clearly and efficiently. Oftentimes, the people calling may not be as technically advanced as you. Therefore, you need to be able to discuss issues and direct fixes with colloquial language.
Tier2Tek Staffing Agency is an employment company providing direct hire permanent placement assistance to both employers and job seekers. Consequently, no one jumps into a career without knowing a few people. According to GlassDoor, the average salary for an IT Help Desk Technician is $50,247 a year.
